After paying cash at the door for the Mambocity 5* congress last year, I decided to save myself money and hassle by booking as early as possible for future congresses. This has not worked as well as hoped.
I booked a room in the Metropole for three nights, and they gave me it for two. I checked back much later, and they said they didn’t have the space to change the reservation, but would let me know if they had a cancellation. Then my room-mate pointed out that the Metropole did have space, at least according to their website.
I called the hotel, explained the situation again, and asked for the room. They said I could have it, but not for free, and not even at a discount, even though they’d got my initial booking wrong. Without a discount, this was more expensive than the price online. So I told them that I’d take the room online instead of over the phone, and the woman I was speaking to threatened to hit me with a £15 fee for “changing the booking” if I called again. So I booked online instead, saving myself about £10 against booking by phone.
Now I just have to stay there for three nights.
Wow, THAT is sucky service!
Comment by sweavo — February 8, 2006 @ 5:31 pm